At MM Cape Town, we respect your privacy and are committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA). This Privacy Policy explains what personal information we collect, why we collect it, and how we use, store, and protect it.
By using our website (www.mmcapetown.co.za) or making a purchase, you consent to the collection and use of your information as described in this policy.
1. Who We Are
MM Cape Town is a South African supplier of natural health supplements, superfoods, and wellness products.
Contact details:
Email: mmstorecape@gmail.com
Phone: 062 115 1868
Address: 6 Uitvlugt Rd, Ridgeworth, Cape Town, 7530, South Africa
For any privacy-related questions, requests, or complaints, you can contact us using the details above.
2. Information We Collect
We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.
Information you provide to us:
Name, email address, and phone number
Billing and delivery address
Account login details (username and password)
Order history and purchase details
Any information you share with us via email, WhatsApp, or our contact form
Information collected automatically:
IP address and browser type
Pages visited, time spent on site, and referral source (via cookies and analytics tools)
Device and location data used to improve site performance
We do not collect or store your full payment card details. All payments are processed securely through iKhokha, our third-party payment provider, who handles this information under their own security and privacy standards.
3. Why We Collect Your Information
We use your personal information to:
Process and deliver your orders
Create and manage your customer account
Communicate with you about orders, returns, or queries
Process payments securely through iKhokha
Arrange delivery through our courier partner, PUDO
Improve our website, products, and customer experience
Send you marketing communications, where you have opted in (you can unsubscribe at any time)
Comply with our legal and tax obligations
We only collect the information necessary for these purposes, in line with POPIA’s principle of minimality.
4. Legal Basis for Processing
We process your personal information based on one or more of the following:
Your consent (e.g. when you sign up for marketing emails)
The need to fulfil a contract with you (e.g. processing an order)
Our legitimate business interests (e.g. fraud prevention, site improvement)
Compliance with a legal obligation (e.g. tax and financial record-keeping)
5. Sharing Your Information
We do not sell your personal information. We only share it with trusted third parties where necessary to run our business, including:
iKhokha – to process payments securely
PUDO Courier Services – to deliver your order
Email and communication tools we use to contact you about your order
WhatsApp (via Joinchat), if you choose to contact us through our chat widget
These providers are only given the information they need to perform their specific service and are required to handle it securely.
We may also disclose information where required by law, such as to comply with a court order or regulatory request.
6. Cookies
Our website uses cookies to improve your browsing experience, remember items in your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site (such as the shopping cart) may not work correctly without them.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. This includes secure hosting, restricted access to customer data, and use of reputable third-party providers for payments and delivery.
While we do our best to protect your information, no method of transmission over the internet is 100% secure.
8. How Long We Keep Your Information
We retain your personal information only for as long as necessary to:
Fulfil the purposes described in this policy
Meet our legal, accounting, or tax obligations
Resolve disputes and enforce our agreements
Account information is retained for as long as your account remains active, or as required by law thereafter.
9. Your Rights Under POPIA
As a data subject, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information, subject to our legal retention obligations
Object to the processing of your personal information for direct marketing purposes
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled
Information Regulator contact details:
Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za
To exercise any of these rights, please contact us at mmstorecape@gmail.com.
10. Children’s Privacy
Our website and products are intended for use by individuals aged 18 and older. We do not knowingly collect personal information from children without parental or guardian consent.
11. Third-Party Links
Our website may contain links to external websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policy of any third-party site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
MM Cape Town
Email: mmstorecape@gmail.com
Phone: 062 115 1868
Address: 6 Uitvlugt Rd, Ridgeworth, Cape Town, 7530, South Africa
✅ By continuing to browse or shop on this website, you agree to this Privacy Policy.
