Returns and Refunds Policy

# Returns & Refund Policy

At MM Cape Town, we want you to be happy with your purchase. If something isn’t right, here’s how our returns process works.

## How to Start a Return

To request a return, email us at **mmstorecape@gmail.com** with:

– Your order number
– The reason for your return

Once your return is approved, we’ll provide instructions for sending the item back to us at:

**6 Uitvlugt Rd, Ridgeworth, Cape Town, 7530**

## Return Conditions

– Items must be **sealed and unopened** to be eligible for a standard return.
– **Damaged or incorrect items are covered even if opened** — these are always eligible for a return or replacement, regardless of seal condition.
– Returns are offered in line with South Africa’s **Electronic Communications and Transactions Act (ECTA)** cooling-off provisions.

## Return Window

You have **7 days from the date of delivery** to request a return.

## Refunds

– Return shipping is **free** for eligible returns.
– Once we receive your returned item, refunds are processed within **5 working days**.
– Refunds are paid directly to your **Capitec Bank** account.

## Frequently Asked Questions

**How do I request a return?**
Email mmstorecape@gmail.com with your order number and reason for return.

**Can I return an opened product?**
Only if the item arrived damaged or incorrect. Unopened, sealed products can be returned within the 7-day window regardless of reason.

**How long does it take to get my refund?**
Refunds are processed within 5 working days of us receiving your returned item.

**Do I have to pay for return shipping?**
No — return shipping is free for eligible returns.